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Terms and Conditions
  • Cancellations and Refunds
  • Faulty Items
  • Privacy
  • Terms and Conditions


    • Cancellations and Refunds

    You have the right to cancel a contract for no reason at all and without penalty.

    To cancel a contract you must give us notice within 7 working days starting on the day after the day you receive the goods from us.

    If you decide to cancel and the goods have not been shipped it would be appreciated if you would notify us at your earliest convenience to prevent unnecessary shipping costs.

    Although your right to cancel applies to the majority of products offered from our site we take this opportunity to advise that the right to cancel does not apply to:

    personalised goods or goods made to your specification

    goods that cannot, by their nature, be returned

    perishable goods (e.g. flowers, fresh food etc.)

    Un-sealed (i.e. opened) audio or video recordings or computer software

    newspapers, periodicals or magazines

    betting, gaming or lottery services

    If you wish to cancel an order, please email cancellations@manicdeals.com, or write to:

    “Order Cancellation”

    Manic Deals Returns Dept

    Unit 4 Horseshoe Close

    London

    NW2 7JJ

    SORRY, Telephone cancellations cannot be accepted.

    We will then issue you with a Return Authorisation Number (RAN), which will allow us to trace and match your return to your account with us.Please note it is essential that the RAN number is clearly stated on the returned package(s) and mentioned in all associated correspondence.Failure to mention the RAN number will cause delays.

    The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery.We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey

    Providing we have received the goods back in a satisfactory and re-saleable condition, we shall refund the total amount of money paid by you for the goods, less any costs to collect the goods (if required), within 30 days starting with the day on which we receive a notice of cancellation in writing from you.

    Please note that once you have notified us of your decision to cancel the contract there is a legal requirement for you to take good care of the goods. You must return the goods to us at your cost and in a satisfactory condition to the returns address below.If you have not returned the goods within 14 days of cancellation or if requested, we can arrange collection of the goods from you at your cost.

    Returns of Cancelled Items to be addressed (specifying the RAN number) to:

    Manicdeals Returns Dept – RAN No: …………

    Unit 4 Horseshoe Close

    London

    NW2 7JJ


    Faulty Items

    Returning Faulty Items

    With some products the manufacturer deals directly with warranty claims and this should be mentioned within your product documentation.If you are unsure how the fault should be handled please send an email to help@manicdeals.com detailing the product and your query.

    If you wish to return a faulty item, please email returns@manicdeals.com detailing the fault and requesting a RAN number.Telephone requests to return faulty items cannot be accepted.

    Manic Deals cannot accept liability for returned packages damaged during transit. It is the Customer's responsibility to protect the product adequately to prevent damage.

    We will then issue you with a Return Authorisation Number (RAN), which will allow us to trace and match your return to your account with us.Please note it is essential that the RAN number is clearly stated on the returned package(s) and mentioned in all associated correspondence. Failure to mention the RAN number will cause delays.

    All returned goods must mention the Manic Deals Returns Authorisation Number (RAN) which must be obtained for each item to be returned.

    The return of any item is the responsibility of the customer so we therefore advise you to send the item(s) back by some form of recorded delivery method, as proof of postage is not proof of delivery.We also advise you to ensure the goods are adequately protected, packaged and insured for their return journey

    On receipt of the returned product, we will test it to identify the fault you have notified to us.

    If following the testing process, the product is found to be in good working order without defect, we will return the product to you, and the carriage costs of this return will be your responsibility. Please note that if you have, in the meantime, required us to provide you with a replacement product before completion of the testing process, you will have to pay for this product also.

    This warranty shall not apply if the goods have been worked upon, altered or damaged in any way by the Customer or its employees or agents, or to goods not used in accordance with the manufacturer's instructions.

    Unless otherwise stated in the manufacturer's documentation, all goods delivered to a UK mainland address carry a 12-month manufacturer's warranty. Customers who wish to make a warranty claim must comply with the manufacturer's instructions and warranty procedure. In order to resolve your problem as quickly as possible, we may refer you to the product manufacturer who will deal directly with the return.In these instances, we will provide you with the contact information for the relevant manufacturer.If you are a consumer, this does not affect your statutory rights.

    Some manufacturers require goods to be returned within 14 days or less in order to secure refund. In such instances the manufacturer's time limit will apply and therefore Manic Deals will only accept a return within 14 days of purchase or the manufacturer's time limit, if that limit is less than 14 days.

    We can only accept the return of a product that does not meet the description, if they are returned to us within 14 days. Beyond that period you will be deemed to have accepted the goods and you must therefore check the goods promptly on receipt. Please note that this period is reduced to 7 days for clearance offers.


    Privacy

    Our Commitment to Privacy

    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the SafeBuy Web Trader Code of Practice.

    Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

    We collect information about you for 2 reasons:

    firstly, to process your order and secondly, to provide you with the best possible service

    In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03, we do not send random marketing emails to personal email addresses (spam).We will not e-mail you in the future unless you have given us your consent.

    We will give you the chance to refuse any marketing email from us or from another trader in the future.

    The type of information we will collect about you includes:

    • your name
    • address phone number
    • email address

    We do not store your credit card details, they are handled directly and securely by our payment service provider – Secpay. When you shop with us you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.

    We will never collect sensitive information about you without your explicit consent.

    The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

    The personal information which we hold will be held securely in accordance with our internal security policy and the law and the SafeBuy Web Trader Code.

    Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by clicking on a response box when you receive such an offer or by sending us an email. We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site.

    If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

    We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us at help@manicdeals.com

    Thank you


    Terms and Conditions

    Liability

    To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages however caused (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, financial loss, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the manicdeals.com Site. (“financial loss" in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Manic Deals' liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid

    The manicdeals.com Site is provided by Manic Deals without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

    The manicdeals.com Site may from time to time provide content from other Internet sites or resources and while manicdeals.com tries to ensure that material included on the manicdeals.com Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. manicdeals.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the manicdeals.com Site. If manicdeals.com is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.

    Despite our best efforts, a small number of the many of products in our catalogue could be be mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.

    In particular, we disclaim all liabilities in connection with the following:

    • incompatibility of the manicdeals.com site with any of your equipment, software or telecommunications links
    • technical problems including errors or interruptions of the manicdeals.com site
    • unsuitability, unreliability or inaccuracy of the manicdeals.com site
    • inadequacy of the manicdeals.com site to meet your requirements

    Health and Safety

    In accordance with the prevailing Health and Safety at Work Act and Consumer Protection Act, Manic Deals confirms that the goods it supplies as a distributor do not present a hazard to health and safety:-

    (a) when properly used for the purpose for which they are designed; and

    (b) if the Customer takes reasonable and normal precautions in their use.

    Nothing in these Terms and Conditions shall exclude manicdeals.com's liability for personal injury or death caused by its negligence.

    Force Majeure

    Where, in spite of its reasonable efforts, Manic Deals is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

    Special Rules for Clearance Bargains

    Goods sold as 'Clearance Bargains' are downgraded goods that Manic Deals is able to offer at a discount on the normal site price. Stocks of goods offered as Clearance Bargains are limited and such goods are sold subject to the following special rules. These special rules apply in addition to, and in the event of any conflict override all of Manic Deals’ other terms and conditions.

    Clearance Bargains are graded according to the condition of the goods, which is described at the point of sale. The length of the guarantee (if any), with the benefit of which the goods are sold, is specified in the description of the relevant item.

    Manic Deals makes every effort to ensure that Clearance Bargains are sold on a 'first come, first served basis'. However, the customer accepts that the goods may for some reason become unavailable at any time prior to delivery, in which case Manic Deals reserves the right to rescind the contract. In the event of the cancellation of the sale in these circumstances, Manic Deals' liability is limited to the return of the purchase price paid by the customer (if indeed any payment has been taken).

    Products are non-returnable unless we have made an error or the goods are faulty;

    quoted prices are valid only whilst stocks last , and ….

    quoted prices are not subject to value, cash or volume discounts.

    Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order.

    Third Party Websites

    As a convenience to manicdeals.com customers, the manicdeals.com Site may include links to other web sites or material which is beyond its control. manicdeals.com is not responsible for content on the Internet or World Wide Web pages on any other site outside the manicdeals.com Site.

    Advertising and Sponsorship

    Part of the manicdeals.com Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the manicdeals.com Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material.

    Applicable Law

    These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

    International Use

    manicdeals.com makes no promise that materials on the manicdeals.com Site are appropriate or available for use in locations outside the United Kingdom, and accessing the manicdeals.com Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
     
     
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